Shipping policy
Order Processing & Dispatch
We process and dispatch all orders within 1–3 business days after payment confirmation, minimizing customer waiting time to ensure you receive your items in a timely manner.
International Shipping & Delivery Time
Our standard international delivery typically takes 7–14 days to arrive. Delivery time may vary depending on your shipping destination and local customs clearance progress. You may select the rush shipping option at checkout if you require expedited delivery.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost will be clearly displayed at checkout before payment, with no hidden fees applied.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All related charges are the sole responsibility of the order recipient. We recommend checking your local import regulations prior to placing an order to avoid unexpected additional costs.
Packaging & Shipping Protection
We use durable, high-strength and shockproof packaging materials to keep your goods safe during transit, especially for fresh products.
For high-value orders, we offer optional shipping insurance at checkout, ideal for added peace of mind throughout the shipping process.
Delivery Inspection & After-Sales Service
Upon delivery, please inspect the outer packaging carefully. If you notice damage, leakage, or severe deformation, take photos for evidence, refuse to sign for the package, and contact us immediately.
If any product defects are found after signing for delivery, please notify our customer support within 48 hours. We will verify the issue and provide reasonable return, exchange or other appropriate solutions.
Customer Support
If you have any questions about shipping, customs or delivery procedures, our support team is ready to assist you. Feel free to reach out anytime for prompt guidance via email: info@ethanhub.shop or phone: +64 27 829 1047.
Thank you for choosing us! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience.